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Requesting Software for the Computer Labs and Classrooms
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If you wish to have software installed in the computer labs or classrooms for your Fall 2011 class, please start by reviewing the list at PC Labs Software https://www.is.depaul.edu/computers/labs/software.asp. If your class will be held after January 3, 2012, please start by reviewing the list at https://www.is.depaul.edu/computers/software/Win7LabSoftware.asp#SoftwareByLocation.
- If the software is not on that list, please call the Technology Support Center (TSC) at 312-362-8765 (or ext. 28765). Please note, trial software cannot be installed or tested in any Information Services labs or classrooms without permission from the software manufacturer/distributor.
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The TSC will ask for the following information. If you do not have all of the information, just answer as completely as possible.
- What is your name?
- What is the software name?
- What is the software version number?
- Who is the software vendor?
- Do you have the software license?
- How many computers are covered under the license?
- Do you have the software?
- What is the class name and number?
- Where should the software be installed?
- Please be specific as to the campus, building and room location
- When do you need to use the software?
- Note: Software installations can take up to 10 business days after all licensing and software is received
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- The TSC will create a ticket for the Software Requests team.
- A member of that team will contact you for the software, the license and any missing information.
- If you do not have licensing information, a member of the
Software Requests team will work with you to determine if the software is freeware or public domain or if it requires a purchased license.
- Freeware or public domain software EULAs usually have a clause stating that they are free for everyone to use or they are free for academic/educational/nonprofit use.
- If this clause is not available, then most software manufacturers/publishers can be contacted for permission to use the software. They will often ask how the software will be used in class or how many students will be using it.
- If a purchased license is required, then your department will have a standard procurement procedure to follow. DePaul’s preferred supplier’s contact information is as follows
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Contact
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Email
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Phone
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Rusty Singer
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RustyS@cdwg.com
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877-325-3359
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- Please keep a copy of the license or permission for your files. You may need to provide it if DePaul is ever audited regarding software licensing.
- Once the software and licensing have been received by the Software Requests Team, an installation package will be created by the Software Requests Team. This package will be tested by a member of that team to determine if there are any compatibility issues with other software installed on a computer in the requested lab/classroom.
- A member of that team will contact you to test for usability.
- Once you have certified that the software is usable for your purposes, the installation package is run on all of the relevant computers.
- A message will be sent to you to confirm that the installation is completed.
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