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Frequently Asked Questions
- How much does ResNet cost?
- ResNet is provided free to all students who live on campus. You may, however, have to purchase other equipment to obtain the service, (such as a computer, Ethernet card, RJ-45 cable, etc…)
- I have a computer. How do I get on ResNet?
- Things you will need to connect to the internet through ResNet are:
- Computer
- Ethernet card as described in the hardware compatibility list
- RJ-45 cable as described in the hardware compatibility list.
- I bought my Ethernet Card and cable for my computer. What do I do now?
- Install the Ethernet card using the manufacturer's instructions. Because of liability issues, DePaul staff is not allowed to install hardware into your system. If you don't feel comfortable installing the Ethernet card yourself, you can take your computer to a retail store with a service center.
- I have successfully installed my card into my computer and attached my cable, now what?
- Complete the ResNet application. Once you have properly installed and plugged in your Ethernet card and cat-5 cable, turn on your computer and open your favorite Web browser such as Internet Explorer or Netscape. When you attempt to surf the Web, you will be forced to the ResNet application site. Provide your name and dorm room information as well as your Campus Connection username/password. This information is required to verify your identity and DePaul University affiliation, but it is not stored (as a further protection to you).
- I cannot see other computers in my "Network Neighborhood," what can I do?
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ResNet does not support the use of Network Neighborhood or its protocols except for university owned computers that log in to our servers.
- I have more than one computer; can I use them on ResNet?
- According to the terms of your ResNet agreement, the answer is no. If you have more than one computer, call the Technology Contact Center (TCC) at Ext. 2-8765 and we will discuss your situation with you individually.
- I moved into another room, and now I can no longer access the Internet through ResNet. What do I do?
- If you were able to access ResNet before, there are two possibilities:
- The jack you are using is broken.
- You damaged your computer during the move.
Try basic troubleshooting at the end of the FAQ.
- Is ResNet censored?
- We make no efforts to censor any material passed through our network. If inappropriate activities are brought to our attention and we find it necessary, DePaul has the right to step in and deactivate your access. The student computing policy applies to all of your ResNet activities, even though you own your computer. Inappropriate use of the DePaul network may be subject to disciplinary or criminal action.
- Can I run a ftp/web/email/game/mp3/shoutcast/quake/etc … server?
- If you are caught distributing our resources or are distributing pirated copyrighted material, your service may be deactivated without warning. The university may take actions against you and you can even face the possibility of a felony conviction.
Hacking will not be tolerated and law enforcement agencies may be brought in to investigate. If someone is harassing you online, call the Technology Contact Center (TCC) at Ext. 2-8765 for information on how to stop it. If you feel you are in danger, call security at Ext. 5-7777. Do not put yourself in any compromising situations.
- I have a great program/email attachment/joke and I want to send it to everyone on ResNet. How do I do it?
- You cannot send e-mail to everyone on ResNet. Sending unsolicited e-mail (or spam) can be against the law.
- I have AOL/Prodigy/CompuServe/etc... at home, can I use that here?
- Yes, of course. Just load the program as usual. The program will most likely detect that you are on a network. You may have to change your settings to tell it you are on a LAN. If you need help configuring these software packages, contact the manufacturer of the software. (The DePaul Technology Contact Center (TCC) does not offer tech support for personal software).
- I cannot access the ResNet registration page via Ethernet at all. What can I do?
- Verify that you've plugged into your data jack (next to the phone plug, usually with a computer picture by it) with a cat-5 cable (it has RJ-45 connections), and not a telephone cord (it has RJ-11 connections). Ethernet cables have RJ-45 jacks that have 8 gold connector pins, as opposed to 4 on an RJ-11 telephone jack. Try using a second Ethernet cable to make sure your cable is working (maybe a neighbor with a working connection will loan you his/hers for a moment in order to check if it's just your cable). Laptop computers with fragile PCMCIA card connectors sometimes have trouble because the connector that plugs into the PCMCIA card is cracked or broken. Ensure that laptop connectors are in good condition.
- Verify your computer's configuration and make sure you've followed the ResNet instructions for configuring your computer's TCP/IP stack. If you haven't, follow the instructions in this Web site.
- Restart your computer if you have not yet done so since plugging into the data jack or making changes to your configuration.
- You will not be able to access any pages other than the registration page until after you've registered successfully.
- What if my computer won't connect to ResNet?
- Check:
- Is the cable a RJ-45 cable and not a telephone cable?
- Is the cable plugged firmly into your network card?
- Is the cable plugged firmly into the wall jack?
- Is the cable plugged into the jack assigned to you?
- Is the network information entered correctly as described in the ResNet Installation Procedure?
- ResNet Support
- If you are still encountering problems feel free to call the Technology Contact Center (TCC) at Ext. 2-8765 with the following information:
- Your name
- Your res hall name
- Your res hall number
- Your extension
- Your jack label information
- Your NIC hardware address
- Detailed description of your problem
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